Shipping policy
Shipping Policy
Processing Time
All orders are processed within 3–5 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email with tracking information once your order has been dispatched.
Shipping Destinations
We ship worldwide, including the United States, Europe, Japan, and other international destinations.
Estimated Delivery Times
- United States: 10–18 business days
- Europe: 12–20 business days
- Japan: 8–15 business days
- Other international destinations: 14–25 business days
Delivery times are estimates and may vary due to customs processing, carrier delays, or peak seasons.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order weight. Free shipping may be available for orders above a certain value — please check the current promotion at checkout.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees upon arrival in your country. These charges are the responsibility of the recipient and are not included in our product prices or shipping fees. We recommend checking with your local customs office for more information before placing your order.
Order Tracking
Once your order is shipped, you will receive a tracking number by email. Please allow 24–48 hours for tracking information to update after dispatch.
Lost or Delayed Packages
If your package has not arrived within the estimated delivery window, please contact us at edwords@dilvtrade.com. We will do our best to assist you in locating your shipment.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged item and packaging. We will arrange a replacement or refund as appropriate.